Customers survey templates

Service feedback: For a shop, canteen, class or any service people use. Menu and dining feedback: For canteens, cafés and catered events. Would you recommend us?: A quick loyalty check with the reason behind the score. Support satisfaction: Was the problem solved, and how fast? Product or app feedback: What works, what is missing. Customer satisfaction (CSAT): One score for how happy people were, plus the reason. Net Promoter Score (NPS): How likely people are to recommend you, scored automatically. Customer effort score: How easy was it to get what they came for? Post-purchase feedback: Check how buying went, while it is fresh. Website feedback: Find out what is hard to find or confusing. Cancellation reasons: Learn why people leave, and what might bring them back. Voice of the customer (quarterly): A longer check-in you can repeat every quarter and watch the trend.