Voice of the customer (quarterly) survey template
Ten questions, repeated each quarter so you can compare. Anonymous. Results by group show only when at least 5 people answered. Questions: How likely are you to recommend us? How much do you agree? Rank what matters most to you. How long have you been a customer? What best describes you? How would you rate us then and now? The most you would pay each month before you looked elsewhere? What should we build or improve next? I would choose us again. What is the one thing we should do next quarter?